Certificate valid, renews automatically
Encrypted on the way
Every connection to your system is over HTTPS, so what passes between your team and your system can't be read on the way. The certificate renews itself before it expires.
Your data: where it lives, who sees it, and how you leave with it.
The plain answers an owner deserves before trusting anyone with the company's books — without jargon, and without promises we can't keep.
Your system and its backups stay in Saudi Arabia.
Inside the Kingdom, from the first record to the last copy.
Your system and its nightly backups are on servers in Saudi Arabia. Outside that line there is only you: your team signing in, and your copy when you download it.
Saudi Arabia
Your system
Its database, your files and your settings, on servers in Saudi Arabia, running here day and night.
30 nightly copies
A full copy every night between 2 and 5 am. Run along the nights to see when each one is deleted.
Your team
Signing in from a browser, anywhere
Your copy
Downloaded to your computer, whenever you like
Through a one-time linkThe keys to your system stay in your hand.
You grant access, and you take it back. Even our support team reaches your system only with a pass you grant — and it expires on its own.
Who holds a key
Your team here is an example: you create their accounts, decide what each can reach, and take it back whenever you choose.
- YouSystem ManagerFull access
- Your accountantAccountsThe books and reports
- Your cashierPoint of saleSales only
- RAMCORE SupportUnder its own nameClosed until you grant a pass
- Another businessOutside your systemNo way in
Support access pass
Not granted. Our team has no way into your system.
Grant it from your dashboard when you need us: we sign in under our own name, every change is recorded in your system's history, and it expires on its own after 24 hours.
A working model of the same pass in your dashboard.
Work that needs no pass
Nightly backups, updates and health checks run on the server by themselves; none of them needs anyone to sign in to your system.
If you lose your key
We restore your access to your system when you ask, and our log records who did it and why.
Our own keys
No one on our team reaches the admin console without two-step verification. It is a requirement, not an option.
What runs in the background, without you asking.
None of it needs setting up. It is how every system we run works, from its first day.
A wall around each system
Every customer has a separate system with its own database, its own database user and its own folder of files. Your records never share a table with another business's.
288 checks a dayEach column is an hour
Checked every 5 minutes
We ask every system whether it is answering, every 5 minutes, day and night. Two misses in a row and our team is alerted.
Your dashboard login
Two-step sign-in is there to turn on, passwords known from leaks are refused, and five wrong attempts pause sign-in for 15 minutes. A new browser, a new password or a new email: you hear about it.
Every door shut, but the ones it needs.
The server opens to the internet for two things only: the encrypted web your team uses to reach your system, and our administration, by digital key. Everything else is shut.
- The webOpen to your team, encrypted
- The databaseShut to the internet
- Server administrationDigital keys, never passwords
- Security updatesInstall themselves
If something happens to your data, you hear it from us first.
We write to you directly as soon as we know — not once the story is tidy — again whenever something changes, and once more when it is closed. These are the messages as they would reach you. We hope you never receive them.
What happened to your system's data
What happened
When it began and when we found out, without jargon.
What it touched
Which data, over which period, and what wasn't touched.
What we are doing
Right now, step by step.
What we need from you
If anything is needed — a new password, say — we say so plainly.
Found a weakness?
If you think you've found a security problem in RAMCORE, tell us what you found and how to reproduce it. We will reply, keep you posted while we fix it, and thank you for it.
Write tohello@ramcore.saWhat we ask of you
- Don't open, change or keep data that isn't yours.
- Give us a fair chance to fix it before you tell anyone else.
Leave with everything.
We would rather keep you by being worth staying with than by making it hard to go. Leaving takes three steps.
Download a full backup
From your dashboard: your database and your public and private files, through a one-time link that works for 15 minutes.
Take it to any ERPNext
It's a standard ERPNext backup. It restores on any ERPNext of the same version — your own server, or another provider's.
Cancel when you're ready
Your system stops at the end of the paid period and its data is kept until you decide. Deleting it is your call alone, confirmed by typing its address.
Leaving RAMCORE- Your database, every recordYours
- Your files and attachmentsYours
- Your settings and custom fieldsYours
Exit feeSAR 0
What you paid for the current period isn't refunded, and nothing more is charged.
Questions owners ask us
You do. The business data in your system is yours. We work with it only to run, support and protect the service, or when you ask us to.
In Saudi Arabia, on Oracle Cloud. Your system and its nightly backups stay in the Kingdom, and each customer's system is isolated from the others.
Our support team signs in to your system only with a support access pass you grant from your dashboard. It expires by itself after 24 hours, you can revoke it sooner, and every change they make shows under their own name. The automatic work — nightly backups, updates, health checks — runs on the server without anyone signing in to your system.
No. Each customer's system is separate, with its own database, its own database user and its own files. Another business on our servers has no way into yours.
Everything between your team and your system travels encrypted over HTTPS, with a certificate that renews itself. The server itself is closed to the internet except for the web, and the database can't be reached from outside.
As the account owner, ask us and we restore your access to your system. Every reset is recorded in our log with who did it and why. You can also hand ownership of the account to someone else on your team from your dashboard.
Yes, at any time. Download a full backup — your database and your files — from your dashboard. It's a standard ERPNext backup, and there is no exit fee.
Your system stops at the end of the period you paid for, and its data is kept until you decide what to do with it. Download your backup before you delete the system.
Write to hello@ramcore.sa with what you found and how to reproduce it. We will reply and keep you posted while we fix it.
This page is about the business data inside your system. What we collect about you as our customer — your sign-in, your billing details — and how we use it is in our privacy notice. Read the privacy notice